This page explains how to request a refund for "Sound Meter Pro" (the "App") provided by CloudEx Inc. ("we", "us", or "our"). The App is free to install. The item you can buy in the App is "Premium", a one-time in-app purchase made through Google Play. If you have any question about a refund, please contact us directly using the address below. You do not need to go through anyone else first.
Contact us for refunds
Email:
We respond to support enquiries within 3 business days, and within 24 hours for issues that we judge to be urgent.
Our approach to refunds
Premium is digital content that you can start using immediately after you buy it. For this reason, we do not offer refunds for reasons on the customer's side (for example, you changed your mind after the purchase, you bought it by mistake, or you no longer need it). We also do not offer a refund when Premium works as specified but what it covers differs from what you expected.
However, if Premium does not work correctly from the time of purchase, we will issue a refund if you contact us within 8 days of the first purchase.
Purchases made through Google Play
- Within 48 hours of the purchase, you can use Google's own refund request (Google Play app → Payments and subscriptions → Budget and order history → the order → Report a problem). Requests made within this period are handled entirely by Google.
- If more than 48 hours have passed and your case falls under "Our approach to refunds" above, please email us at the address above within 8 days of the first purchase. If you include your device model, your Android version, and the symptom you see, we can check faster.
- Please send your message from the Gmail address of the Google account that you used for the purchase. That address alone lets us find your order, so you do not need to look up or send an order number.
- When we have confirmed that your request is eligible, we process the refund on our side. Depending on your payment method, it may take several business days until the refund appears on your statement. Google also sends you a separate confirmation email.
If the address you write from is not the one used for the purchase, please reply with the email address of the Google account used for the purchase. Without it we cannot identify your purchase and cannot proceed.
Subscriptions
Premium is a one-time purchase, not a subscription. There is no recurring charge, so there is nothing to cancel and you will not be charged again.
Which purchases this covers
This policy covers purchases of Premium made in the App through Google Play. Purchases made through any other channel are not covered.
If you have received a refund for Premium in the past, a purchase of Premium that you make again afterwards is not eligible for a refund.
Effective Date: October 1, 2026